Billing & Credits

Credit Usage:
- Phone calls: 1 credit per minute of call
- Web calls: 1 credit per minute of call
- Batch calls: 1 credit per minute of call
- Inbound calls: 1 credit per minute of call
- Outbound calls: 1 credit per minute of call

Example 1:
- Call Duration: 5 minutes
- Credits Consumed: 5 credits

Example 2:
- 10 short calls (1 min each): 10 credits total
- 1 long call (10 min): 10 credits total

Example 3:
- Batch call to 100 contacts (2 min each)
- Total: 100 × 2 = 200 minutes = 200 credits

✓ Creating agents
✓ Creating knowledge bases
✓ Building batches
✓ Managing users
✓ Viewing analytics
✓ Setting up integrations
✓ Making test calls (some providers)

Example:
- Sign up: December 15
- Receive: 1,000 credits (Starter plan)
- Credits renew: January 15, February 15, etc.
- Each month: Get fresh allocation

Unused credits carry over month to month
Maximum rollover: 3 months of credits
After 3 months: Oldest credits expire

Example:
- Month 1: 1,000 credits allocated, use 500 → 500 remaining
- Month 2: 1,000 credits allocated, use 200 → 1,300 remaining
- Month 3: 1,000 credits allocated, use 100 → 2,300 remaining
- Month 4: 1,000 credits allocated
  - Oldest 500 credits (month 1) expire
  - New balance: 3,300 credits

1. Completed calls (by duration)
2. Failed calls (may not consume credits depending on provider)
3. Batch calls (by total duration)
4. Both inbound and outbound calls

Pricing Tiers:
- 500 credits: $2.50 ($0.005 per credit)
- 1,000 credits: $4.50 ($0.0045 per credit)
- 5,000 credits: $20.00 ($0.004 per credit)
- 10,000 credits: $35.00 ($0.0035 per credit)
- 25,000 credits: $75.00 ($0.003 per credit)

Volume  | Discount | Per-Credit Price
--------|----------|------------------
1,000   | None     | $0.005
5,000   | 10%      | $0.0045
10,000  | 30%      | $0.0035
25,000  | 40%      | $0.003

Current Plan: Which plan you're on
Monthly Cost: Subscription amount
Renewal Date: When subscription renews
Credits Used This Month: Current consumption
Credits Remaining: Available balance

Accepted Methods:
- Credit cards (Visa, Mastercard, Amex, Discover)
- Debit cards
- Bank transfers (for Enterprise)
- Invoicing (for Enterprise)

Transaction Details:
- Date: When charged
- Type: Plan payment, Credits purchase, etc.
- Amount: Charge amount
- Status: Completed, Failed, Pending
- Invoice: Download link
- Receipt: Download receipt

1. Go to Payment History
2. Select date range
3. Download as CSV or PDF
4. Use for accounting

- Invoice number
- Invoice date
- Charges (plan + additional credits)
- Subtotal and tax
- Total amount
- Payment status
- Organization details
- Company billing address

Daily Stats:
- Calls made today
- Minutes used today
- Estimated credits consumed

Monthly Stats:
- Total calls this month
- Total minutes used
- Credits used
- Credits remaining
- Projected usage by month end

Export options:
- CSV (spreadsheet)
- PDF (formatted report)
- JSON (API format)

Includes:
- Call count
- Total minutes
- Credits consumed
- Cost per call/minute
- Agent breakdown

Calculation:
Total Credits Used / Total Calls = Credits per Call
Credits per Call × $0.003-0.005 = Cost per Call

Example:
- 100 calls made
- 180 credits consumed
- Cost per call: 1.8 credits × $0.004 = $0.0072

Example:
- Current plan: $99/month (started Dec 1)
- Upgrade to Professional: $499/month (Dec 15)
- Days remaining: 16 days (Dec 15-31)
- Prorated charge: ($499 - $99) × (16/31) = ~$206
- First month bill: $99 + $206 = $305
- Subsequent months: $499

Example:
- Professional plan: 5,000 credits/month
- Unused: 8,000 credits
- Downgrade to Starter: 1,000 credits/month max rollover
- Excess credits: Lost (plan before downgrade)

Step 1: Estimate daily call volume
Example: 50 calls per day

Step 2: Estimate average call duration
Example: 3 minutes per call

Step 3: Calculate daily minutes
Example: 50 calls × 3 min = 150 minutes

Step 4: Calculate monthly
Example: 150 min × 30 days = 4,500 minutes/month

Step 5: Select plan
- 4,500 credits needed
- Professional plan: 5,000 credits ($499/month)
- Plus any additional credits if going over

Shorter responses = Fewer minutes per call
- Keep KB concise
- Train agents to be brief
- Use templated responses
- Reduce verbosity

Impact: 20-30% reduction possible

Schedule less time-critical calls
- Use batch calls (potential volume discounts)
- Off-peak scheduling
- Weekend/evening calls (if applicable)

Impact: 10-15% reduction possible

Minimize failed attempts
- Good voice quality
- Proper agent configuration
- Valid phone numbers
- Proper knowledge bases

Impact: 5-10% reduction possible

Use cost-effective providers
- Deepgram (better rates)
- Rime AI (fast and cheap)
- Qwen LLM (lower cost)

Impact: 20-40% reduction possible

Contact Sales:
- For 50,000+ monthly credits
- For enterprise requirements
- For white-label needs
- For custom SLA requirements

Sales Email: sales@callintel.com

1. Email notification sent
2. 7-day grace period
3. Calls continue working
4. Must resolve before next billing cycle
5. Service may be suspended if unresolved

- Expired card
- Insufficient funds
- Billing address mismatch
- Card holder denial
- 3D Secure verification failed

- Service suspended after 30 days
- Calls will not be processed
- Data retained for 90 days
- Can restore service by paying
- May lose scheduled calls/batches

- Organization location
- Customer type (business/individual)
- Product type
- Local regulations

1. Tax ID
2. Tax exemption certificate
3. Resale certificate

Submit to:
billing@callintel.com

Include:
- Organization name
- Tax ID number
- Certificate copy

- Subtotal (before tax)
- Tax amount
- Total (after tax)
- Tax rate applied
- Tax ID (if applicable)

- Custom invoices per contract
- Net 30 payment terms (typical)
- Custom billing cycles
- Consolidated invoices
- Wire transfer options

- Custom credit allocation
- Custom pricing tiers
- Volume commitments
- Long-term discounts
- SLA guarantees
- Usage guarantees

Weekly Review:
- Check credits remaining
- Review usage trends
- Identify optimization opportunities
- Adjust plans if needed

Estimate usage:
- Current usage
- Projected growth
- Seasonal variations
- Upgrade timeline

Optimize before running out of credits:
- Monitor remaining balance
- Plan purchases in advance
- Test cost reductions early
- Don't rush into overpaying

Ensure:
- Card not expired
- Billing address current
- Valid contact information
- Automatic payments enabled

For accounting:
- Export monthly invoices
- Track by department
- Categorize expenses
- Budget for next year