Super Admin Dashboard

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Getting Started

Email: [your-admin-email]
Password: [your-admin-password]

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Dashboard Overview

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Key Metrics

• Total Calls: Number of all calls made across all organizations
• Call History: Complete call records with agent and organization details
• Total Call Minutes: Aggregate of all call duration across the platform
• Call Duration: Average, longest, and shortest calls
• Calls per Agent: Performance metrics for each AI agent
• Unique Callers: Number of unique contacts who’ve interacted with agents
• Inbound vs Outbound: Call direction breakdown
• Phone vs Web Calls: Channel-wise call distribution
• Batch Calls: Bulk calling campaigns
• Top Agent: Highest performing agents by calls/quality

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Visual Reports

• Daily Usage Graphs: Graphical representation of platform usage trends
• Agent Performance Charts: Identify top performers and usage patterns
• Call Analytics: Visual breakdown of call types and outcomes

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Agent Management

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Viewing All Agents

• Agent Name
• Organization
• Assigned Knowledge Base
• First Message
• System Prompt
• Voice Configuration
• Language
• Temperature (response variability)
• Speed Control

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Agent Settings

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Voice & Language

• Select from multiple voice options
• Choose from 80+ languages
• Adjust speech speed for clarity

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Performance Tuning

• Temperature: Controls response creativity (0-low, 1-high)
• Speed Control: Adjust how quickly the agent speaks

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Calling Modes

• Web Call: Direct URL-based calling
• Phone Call: Select virtual phone numbers for calls
• Batch Calling: Send multiple calls simultaneously

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Custom Tools

• Gmail integration for email handling
• Telegram for messaging
• Custom API hooks for external systems

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Create & Manage Agents

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Knowledge Base Management

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What is a Knowledge Base?

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Creating a Knowledge Base

• Name: Descriptive name for the KB
• Description: Purpose and contents

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Manage Knowledge Bases

• View All: See complete list of all KBs across organizations
• Edit: Update KB content and assignments
• Delete: Remove KBs (agents will lose this reference)
• Preview: View KB content before assignments

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Batch Call Management

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What are Batch Calls?

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Creating Batch Campaigns

• Format: CSV or XLSX file
• Required columns: Phone number, Name, Email (optional)

• Caller ID: Which virtual number to use
• Schedule: When calls should be placed
• Time Zone: Recipient time zone for scheduling

• Preview recipient list before launching
• Option to schedule for later
• Send immediately or schedule

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Batch Campaign Dashboard

• View detailed call logs
• Download results
• View success/failure metrics

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Call History & Management

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Viewing Calls

• Agent Name
• Call Type (Phone/Web/Batch)
• Recipient Number
• Date & Time
• Call Status

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Call Details

Agent Number: [number]
Recipient Phone: [number]
Start Time: [timestamp]
End Time: [timestamp]
Duration: [minutes:seconds]
Direction: Inbound / Outbound
Status: Completed / Failed / No Answer

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Conversation Transcript

• Speaker (Agent/Caller)
• Message content
• Timestamp for each message
• Message duration

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Search & Filter

• Date Range Filter: Select specific time periods
• Agent Filter: Show calls from specific agents
• Status Filter: Completed, Failed, Missed, etc.
• Call Type Filter: Phone, Web, or Batch
• Search: Find by phone number, agent, or organization

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Virtual Phone Numbers

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Managing Numbers

• All active numbers
• Quick delete option
• Organization assignment

• Current assignments
• Inbound/Outbound settings
• Test call functionality
• Agent associations

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Adding New Numbers

1. Select country/region
2. Choose number type (local/toll-free)
3. Configure capabilities (inbound/outbound)
4. Save number to inventory

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Testing Numbers

Test Outbound Call: Call a test number
Test Inbound Call: Call the number and handle incoming call

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Assigning Numbers to Agents

1. Select a number from the list
2. Click “Assign Agent”
3. Choose target agent
4. Click “Save”

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User Management

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Viewing All Users

• Total Users
• Active Users
• Inactive Users
• Administrators

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User Details

• Name
• Email
• Organization
• Domain
• Role (Admin/User)
• Status (Active/Inactive)
• Created Date

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User Actions

• Change role (Admin/User)
• Modify personal info
• Update status

• Remove user account
• Revoke all access
• Archive user data

• Set email
• Assign organization
• Define role
• Send invitation

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Search & Filter

• Search by name or email
• Filter by organization
• Filter by role
• Filter by status

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Organization Management

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Viewing Organizations

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Organization Actions

• Full organization information
• Associated users
• Call statistics
• Agent count

• Update name
• Modify settings
• Change environment
• Update contact info

• Remove from system
• Archive all data
• Revoke access

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Pending Organization Requests

• Organization Name
• Username (contact)
• Email
• Country
• Requested Date
• Status

• Approve: Activate organization
• Reject: Deny access
• View Details: Review full request

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Organization Statistics

• Total Organizations
• Active Organizations
• Pending Approvals
• Organizations by Industry

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Industry Management

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Industry Categories

• Category Name
• Number of Associated Agents
• Status (Active/Inactive)
• Created Date

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Managing Industries

• Complete list with stats
• Search functionality
• Filter by status

• Define category name
• Add description
• Set as active/inactive

• Update name
• Modify description
• Change status

• Remove category
• Reassign associated agents

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Domain & Branding Settings

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Global Branding

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Brand Information

Brand Name: [Your Company Name]
Email: [contact@company.com]
Website: [www.yourcompany.com]
Phone Number: [+1-XXX-XXX-XXXX]
Country: [Select Country]

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Logo Upload

• Format: PNG, JPG, SVG
• Recommended Size: 200x50px
• Min Size: 100x30px
• Max Size: 2MB

• Click to select file
• Drag & drop upload

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Theme Customization

• Main action buttons
• Links and highlights
• Focus states

• Delete/danger actions
• Error messages
• Warning indicators

• Text color
• Icon color
• Primary text

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Live Preview

• Button appearance
• Color application
• Logo placement
• Overall UI appearance

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Save Changes

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Contact Requests

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Managing Inquiries

• Subject
• Message content
• Sender contact info
• Created Date
• Status (Pending/In-Progress/Completed)

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Request Actions

• Full message content
• Sender information
• Request history

• Reply directly to requester
• Template responses available
• Track email delivery

• Mark as in-progress
• Mark as completed
• Leave pending

• Filter by status
• Search by subject
• Date range filtering

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Credits & Billing

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Subscription Plans

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Credit System

• 1 credit = 1 minute of AI calling
• Credits renew monthly on billing date
• Unused credits roll over (or expire based on plan)
• Purchase additional credits anytime

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Credit Rates Configuration

Base Credit Rate: $[X] per credit
Bulk Purchase Discounts:
- 1,000+ credits: [discount]%
- 5,000+ credits: [discount]%
- 10,000+ credits: [discount]%

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Payment History

• Date
• Amount
• Plan Type
• Status (Completed/Failed/Pending)
• Organization
• Invoice Link

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Plan Switching

• Prorated charges for upgrades
• Credit adjustments for downgrades
• Immediate or end-of-cycle options

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Developer Settings

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API Key Management

• Displays masked key for security
• Click to reveal full key
• Copy to clipboard option

✓ Never share your API key
✓ Regenerate if compromised
✓ Use environment variables
✓ Rotate keys periodically

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Webhook Management

Format: https://your-domain.com/webhooks/calls

• Add Webhook: New callback URL
• Edit: Update existing URL
• Delete: Remove webhook
• Test: Send test payload
• View Logs: Recent webhook deliveries

• Call Started
• Call Completed
• Call Failed
• Agent Response
• Participant Status Changes

{
  "event": "call_completed",
  "call_id": "call_123456",
  "agent_id": "agent_789",
  "recipient": "+1234567890",
  "duration": 120,
  "timestamp": "2024-12-13T10:30:00Z",
  "status": "completed"
}

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Documentation Links

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Best Practices

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Security

• Regularly review user access
• Rotate API keys periodically
• Monitor organization activities
• Approve new organizations carefully

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Performance

• Archive old agents to keep system clean
• Monitor credit usage trends
• Review call metrics regularly
• Optimize knowledge bases for accuracy

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Organization Management

• Assign clear roles to admins
• Document custom integrations
• Maintain consistent branding
• Regular backup of configurations

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Troubleshooting

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Support