> ## Documentation Index
> Fetch the complete documentation index at: https://docs.callintel.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing & Credits

> This guide explains CallIntel's billing system, credit consumption, subscription plans, and payment management.

## Understanding Credits

### What is a Credit?

In CallIntel, **1 credit = 1 minute of AI calling**.

```
Credit Usage:
- Phone calls: 1 credit per minute of call
- Web calls: 1 credit per minute of call
- Batch calls: 1 credit per minute of call
- Inbound calls: 1 credit per minute of call
- Outbound calls: 1 credit per minute of call
```

### Credit Consumption

Credits are consumed by call duration, not by message count:

```
Example 1:
- Call Duration: 5 minutes
- Credits Consumed: 5 credits

Example 2:
- 10 short calls (1 min each): 10 credits total
- 1 long call (10 min): 10 credits total

Example 3:
- Batch call to 100 contacts (2 min each)
- Total: 100 × 2 = 200 minutes = 200 credits
```

### Zero-Cost Features

These features don't consume credits:

```
✓ Creating agents
✓ Creating knowledge bases
✓ Building batches
✓ Managing users
✓ Viewing analytics
✓ Setting up integrations
✓ Making test calls (some providers)
```

**Note:** Test calls may consume credits depending on STT/TTS provider.

## Subscription Plans

### Plan Tiers

CallIntel offers three subscription tiers:

<Tabs>
  <Tab title="Starter">
    **Price:** \$99/month
    **Credits per Month:** 1,000 credits (\~16 hours of calling)
    **Best For:** Small teams, experimentation

    **Included:**

    * Up to 5 agents
    * Up to 50 contacts per batch
    * Basic analytics
    * Email support
    * Limited custom integrations

    **Perfect For:**

    * Testing the platform
    * Small teams
    * Low-volume calling
  </Tab>

  <Tab title="Professional">
    **Price:** \$499/month
    **Credits per Month:** 5,000 credits (\~83 hours of calling)
    **Best For:** Growing teams, moderate volume

    **Included:**

    * Up to 20 agents
    * Up to 1,000 contacts per batch
    * Advanced analytics
    * Priority support
    * Custom domain
    * Unlimited integrations
    * Custom branding

    **Perfect For:**

    * Production use
    * Growing organizations
    * Teams needing advanced features
  </Tab>

  <Tab title="Enterprise">
    **Price:** Custom pricing
    **Credits per Month:** Custom allocation
    **Best For:** Large organizations, high volume

    **Included:**

    * Unlimited agents
    * Unlimited contacts per batch
    * Enterprise analytics
    * 24/7 dedicated support
    * Custom contracts
    * SLA guarantees
    * White-label options
    * Custom integrations
    * Webhook priority
    * Custom rate limits

    **Perfect For:**

    * Large organizations
    * High-volume operations
    * Custom requirements
    * Mission-critical applications
  </Tab>
</Tabs>

### Plan Comparison

| Feature          | Starter | Professional | Enterprise |
| ---------------- | ------- | ------------ | ---------- |
| Monthly Price    | \$99    | \$499        | Custom     |
| Monthly Credits  | 1,000   | 5,000        | Custom     |
| Max Agents       | 5       | 20           | Unlimited  |
| Batch Size       | 50      | 1,000        | Unlimited  |
| Custom Domain    | ✗       | ✓            | ✓          |
| Priority Support | ✗       | ✓            | ✓          |
| 24/7 Support     | ✗       | ✗            | ✓          |
| SLA              | ✗       | ✗            | ✓          |
| White-label      | ✗       | ✗            | ✓          |

## Monthly Credit Allocation

### How Credits Renew

Credits renew on the same day each month:

```
Example:
- Sign up: December 15
- Receive: 1,000 credits (Starter plan)
- Credits renew: January 15, February 15, etc.
- Each month: Get fresh allocation
```

### Unused Credits

**Starter & Professional Plans:**

```
Unused credits carry over month to month
Maximum rollover: 3 months of credits
After 3 months: Oldest credits expire

Example:
- Month 1: 1,000 credits allocated, use 500 → 500 remaining
- Month 2: 1,000 credits allocated, use 200 → 1,300 remaining
- Month 3: 1,000 credits allocated, use 100 → 2,300 remaining
- Month 4: 1,000 credits allocated
  - Oldest 500 credits (month 1) expire
  - New balance: 3,300 credits
```

**Enterprise Plans:**
Unused credits policy is negotiated per contract.

### Credit Usage Calculation

Monthly usage is calculated from:

```
1. Completed calls (by duration)
2. Failed calls (may not consume credits depending on provider)
3. Batch calls (by total duration)
4. Both inbound and outbound calls
```

## Purchase Additional Credits

When you need more credits, purchase them anytime:

### Purchase Process

1. Go to Billing → Purchase Credits
2. Select credit amount:

```
Pricing Tiers:
- 500 credits: $2.50 ($0.005 per credit)
- 1,000 credits: $4.50 ($0.0045 per credit)
- 5,000 credits: $20.00 ($0.004 per credit)
- 10,000 credits: $35.00 ($0.0035 per credit)
- 25,000 credits: $75.00 ($0.003 per credit)
```

3. Review pricing
4. Select payment method
5. Complete transaction
6. Credits added immediately

### Bulk Discounts

The more credits you purchase, the lower per-credit cost:

```
Volume  | Discount | Per-Credit Price
--------|----------|------------------
1,000   | None     | $0.005
5,000   | 10%      | $0.0045
10,000  | 30%      | $0.0035
25,000  | 40%      | $0.003
```

**Recommendation:**

* Small purchase: Buy 1,000 credits
* Regular purchase: Buy 5,000 credits (10% discount)
* Large organization: Buy 25,000+ credits (40% discount)

## Billing Management

### View Billing Information

Go to **Billing & Credits** section to see:

```
Current Plan: Which plan you're on
Monthly Cost: Subscription amount
Renewal Date: When subscription renews
Credits Used This Month: Current consumption
Credits Remaining: Available balance
```

### Payment Methods

Add payment methods:

```
Accepted Methods:
- Credit cards (Visa, Mastercard, Amex, Discover)
- Debit cards
- Bank transfers (for Enterprise)
- Invoicing (for Enterprise)
```

**Update Payment Method:**

1. Go to Billing → Payment Methods
2. Click "Add Payment Method"
3. Enter card details
4. Set as default if needed
5. Save

### Payment History

View all transactions:

```
Transaction Details:
- Date: When charged
- Type: Plan payment, Credits purchase, etc.
- Amount: Charge amount
- Status: Completed, Failed, Pending
- Invoice: Download link
- Receipt: Download receipt
```

**Export Transactions:**

```
1. Go to Payment History
2. Select date range
3. Download as CSV or PDF
4. Use for accounting
```

### Invoices

Each charge generates an invoice:

**Access Invoices:**

1. Go to Billing → Invoices
2. View list of all invoices
3. Click to view details
4. Download as PDF
5. Forward to accounting

**Invoice Contents:**

```
- Invoice number
- Invoice date
- Charges (plan + additional credits)
- Subtotal and tax
- Total amount
- Payment status
- Organization details
- Company billing address
```

## Usage Monitoring

### Dashboard Overview

Main metrics on billing dashboard:

```
Daily Stats:
- Calls made today
- Minutes used today
- Estimated credits consumed

Monthly Stats:
- Total calls this month
- Total minutes used
- Credits used
- Credits remaining
- Projected usage by month end
```

### Detailed Usage Reports

**View Detailed Usage:**

1. Go to Billing → Usage Report
2. Select time period (daily, weekly, monthly)
3. View breakdown by:
   * Agent
   * Call type (phone, web, batch)
   * Date
   * Direction (inbound/outbound)

**Download Report:**

```
Export options:
- CSV (spreadsheet)
- PDF (formatted report)
- JSON (API format)

Includes:
- Call count
- Total minutes
- Credits consumed
- Cost per call/minute
- Agent breakdown
```

### Cost Per Call Analysis

Track actual costs:

```
Calculation:
Total Credits Used / Total Calls = Credits per Call
Credits per Call × $0.003-0.005 = Cost per Call

Example:
- 100 calls made
- 180 credits consumed
- Cost per call: 1.8 credits × $0.004 = $0.0072
```

## Upgrade & Downgrade

### Upgrading Plans

Upgrade to higher tier anytime:

**How to Upgrade:**

1. Go to Billing → Plans
2. Click "Upgrade" on higher plan
3. Review changes:
   * New monthly price
   * Additional monthly credits
   * Prorated adjustment
4. Confirm upgrade
5. Takes effect immediately

**Prorated Charges:**

```
Example:
- Current plan: $99/month (started Dec 1)
- Upgrade to Professional: $499/month (Dec 15)
- Days remaining: 16 days (Dec 15-31)
- Prorated charge: ($499 - $99) × (16/31) = ~$206
- First month bill: $99 + $206 = $305
- Subsequent months: $499
```

### Downgrading Plans

Downgrade to lower tier at end of billing cycle:

**How to Downgrade:**

1. Go to Billing → Plans
2. Click "Downgrade" on lower plan
3. Review changes:
   * New monthly price
   * Reduced credits
   * Credit adjustment
4. Confirm downgrade
5. Takes effect at next billing cycle

**Important Note:**
Downgrades take effect on next renewal date, not immediately.

**Credit Adjustment:**
If you have unused credits beyond new tier limit, they don't roll over indefinitely.

```
Example:
- Professional plan: 5,000 credits/month
- Unused: 8,000 credits
- Downgrade to Starter: 1,000 credits/month max rollover
- Excess credits: Lost (plan before downgrade)
```

## Cost Optimization

### Estimate Monthly Costs

**Calculate before scaling:**

```
Step 1: Estimate daily call volume
Example: 50 calls per day

Step 2: Estimate average call duration
Example: 3 minutes per call

Step 3: Calculate daily minutes
Example: 50 calls × 3 min = 150 minutes

Step 4: Calculate monthly
Example: 150 min × 30 days = 4,500 minutes/month

Step 5: Select plan
- 4,500 credits needed
- Professional plan: 5,000 credits ($499/month)
- Plus any additional credits if going over
```

### Cost Reduction Strategies

**1. Optimize Agent Responses**

```
Shorter responses = Fewer minutes per call
- Keep KB concise
- Train agents to be brief
- Use templated responses
- Reduce verbosity

Impact: 20-30% reduction possible
```

**2. Batch Non-Urgent Calls**

```
Schedule less time-critical calls
- Use batch calls (potential volume discounts)
- Off-peak scheduling
- Weekend/evening calls (if applicable)

Impact: 10-15% reduction possible
```

**3. Reduce Failed Calls**

```
Minimize failed attempts
- Good voice quality
- Proper agent configuration
- Valid phone numbers
- Proper knowledge bases

Impact: 5-10% reduction possible
```

**4. Choose Efficient STT/TTS**

```
Use cost-effective providers
- Deepgram (better rates)
- Rime AI (fast and cheap)
- Qwen LLM (lower cost)

Impact: 20-40% reduction possible
```

### Volume Discounts

For large organizations, custom pricing available:

```
Contact Sales:
- For 50,000+ monthly credits
- For enterprise requirements
- For white-label needs
- For custom SLA requirements

Sales Email: sales@callintel.com
```

## Payment Failures

### When Payment Fails

If payment fails:

```
1. Email notification sent
2. 7-day grace period
3. Calls continue working
4. Must resolve before next billing cycle
5. Service may be suspended if unresolved
```

### Fixing Payment Issues

1. Go to Billing → Payment Methods
2. Check if card is expired
3. Update card information
4. Click "Retry Payment"
5. Confirm payment success

**Common Causes:**

```
- Expired card
- Insufficient funds
- Billing address mismatch
- Card holder denial
- 3D Secure verification failed
```

### Lost Access Due to Non-Payment

If payment isn't resolved:

```
- Service suspended after 30 days
- Calls will not be processed
- Data retained for 90 days
- Can restore service by paying
- May lose scheduled calls/batches
```

## Tax Information

### Tax Calculation

Tax included in billing depends on:

```
- Organization location
- Customer type (business/individual)
- Product type
- Local regulations
```

### Tax Exemption

If tax-exempt, provide:

```
1. Tax ID
2. Tax exemption certificate
3. Resale certificate

Submit to:
billing@callintel.com

Include:
- Organization name
- Tax ID number
- Certificate copy
```

### Invoices with Tax

All invoices include:

```
- Subtotal (before tax)
- Tax amount
- Total (after tax)
- Tax rate applied
- Tax ID (if applicable)
```

## Billing for Enterprise

### Enterprise Invoicing

Enterprise customers receive:

```
- Custom invoices per contract
- Net 30 payment terms (typical)
- Custom billing cycles
- Consolidated invoices
- Wire transfer options
```

### Enterprise Contracts

Custom contracts may include:

```
- Custom credit allocation
- Custom pricing tiers
- Volume commitments
- Long-term discounts
- SLA guarantees
- Usage guarantees
```

## Best Practices

### 1. Monitor Usage Regularly

```
Weekly Review:
- Check credits remaining
- Review usage trends
- Identify optimization opportunities
- Adjust plans if needed
```

### 2. Plan for Growth

```
Estimate usage:
- Current usage
- Projected growth
- Seasonal variations
- Upgrade timeline
```

### 3. Optimize Early

```
Optimize before running out of credits:
- Monitor remaining balance
- Plan purchases in advance
- Test cost reductions early
- Don't rush into overpaying
```

### 4. Keep Payment Methods Current

```
Ensure:
- Card not expired
- Billing address current
- Valid contact information
- Automatic payments enabled
```

### 5. Document Spending

```
For accounting:
- Export monthly invoices
- Track by department
- Categorize expenses
- Budget for next year
```

## Troubleshooting

<Accordion title="Why did my bill increase unexpectedly?">
  Check usage report to see what consumed credits. May be due to test calls, new batches, or increased call volume. Review agent settings and knowledge base size.
</Accordion>

<Accordion title="How can I see which agent uses the most credits?">
  Go to Billing → Usage Report, filter by Agent, and sort by credits consumed.
</Accordion>

<Accordion title="Can I get a refund for unused credits?">
  Refund policy depends on plan. Starter/Professional: Credits carry over month to month. Enterprise: Per contract. Contact support to discuss.
</Accordion>

<Accordion title="What happens if I exceed my monthly credits?">
  You can purchase additional credits anytime. Or upgrade plan for next month to get more credits. Calls won't fail if you go slightly over.
</Accordion>

<Accordion title="How far back can I see billing history?">
  Billing dashboard shows last 12 months. Contact support for older records needed for accounting.
</Accordion>

***

## See Also

<CardGroup cols={3}>
  <Card title="Organization Admin Dashboard" icon="building" href="/guides/organization/org-admin-dashboard">
    Manage organization settings and credits
  </Card>

  <Card title="Contact Support" icon="envelope">
    Email: [callintel01@gmail.com](mailto:callintel01@gmail.com)
  </Card>
</CardGroup>

***

## Support

For billing questions:

<CardGroup cols={3}>
  <Card title="Email Support" icon="envelope">
    [callintel01@gmail.com](mailto:callintel01@gmail.com)
  </Card>

  <Card title="Chat Support" icon="message">
    Available during business hours
  </Card>

  <Card title="Schedule Call" icon="calendar">
    Schedule call with billing team for enterprise support
  </Card>
</CardGroup>