> ## Documentation Index
> Fetch the complete documentation index at: https://docs.callintel.io/llms.txt
> Use this file to discover all available pages before exploring further.
# Super Admin Dashboard
> The Super Admin Dashboard is the central management hub for the entire CallIntel platform. From here, you can manage all organizations, users, agents, calls, and system settings.
## Getting Started
To access the Super Admin Dashboard, log in with your Super Admin credentials at the platform's main dashboard URL.
```
Email: [your-admin-email]
Password: [your-admin-password]
```
***
## Dashboard Overview
The main dashboard provides real-time insights into your entire platform.
### Key Metrics
View comprehensive statistics across your entire system:
* **Total Calls**: Number of all calls made across all organizations
* **Call History**: Complete call records with agent and organization details
* **Total Call Minutes**: Aggregate of all call duration across the platform
* **Call Duration**: Average, longest, and shortest calls
* **Calls per Agent**: Performance metrics for each AI agent
* **Unique Callers**: Number of unique contacts who've interacted with agents
* **Inbound vs Outbound**: Call direction breakdown
* **Phone vs Web Calls**: Channel-wise call distribution
* **Batch Calls**: Bulk calling campaigns
* **Top Agent**: Highest performing agents by calls/quality
### Visual Reports
* **Daily Usage Graphs**: Graphical representation of platform usage trends
* **Agent Performance Charts**: Identify top performers and usage patterns
* **Call Analytics**: Visual breakdown of call types and outcomes
***
## Agent Management
### Viewing All Agents
The Agent Management section displays all agents across all organizations.
**Available Information:**
* Agent Name
* Organization
* Assigned Knowledge Base
* First Message
* System Prompt
* Voice Configuration
* Language
* Temperature (response variability)
* Speed Control
### Agent Settings
Modify any agent's configuration:
#### Voice & Language
* Select from multiple voice options
* Choose from 80+ languages
* Adjust speech speed for clarity
#### Performance Tuning
* **Temperature**: Controls response creativity (0-low, 1-high)
* **Speed Control**: Adjust how quickly the agent speaks
#### Calling Modes
* **Web Call**: Direct URL-based calling
* **Phone Call**: Select virtual phone numbers for calls
* **Batch Calling**: Send multiple calls simultaneously
#### Custom Tools
Integrate external services with agents:
* Gmail integration for email handling
* Telegram for messaging
* Custom API hooks for external systems
### Create & Manage Agents
Click "Create Agent" to add a new AI agent with custom configuration.
Update agent settings, knowledge base, voice, language, and system prompts.
Remove agents from the system (affects all associated calls).
***
## Knowledge Base Management
### What is a Knowledge Base?
A Knowledge Base contains information that your AI agents use to answer customer questions. It serves as the training data for accurate responses.
### Creating a Knowledge Base
**Step 1: Start Creation**
Click "Create Knowledge Base" and provide:
* **Name**: Descriptive name for the KB
* **Description**: Purpose and contents
**Step 2: Add Content**
Choose your preferred input method:
Paste or type information directly into the platform
Import content from websites and web pages
Upload PDF documents containing training data
**Step 3: Save & Assign**
Once created, assign the Knowledge Base to specific agents.
### Manage Knowledge Bases
* **View All**: See complete list of all KBs across organizations
* **Edit**: Update KB content and assignments
* **Delete**: Remove KBs (agents will lose this reference)
* **Preview**: View KB content before assignments
***
## Batch Call Management
### What are Batch Calls?
Batch calls allow you to send multiple calls simultaneously using a single agent and contact list.
### Creating Batch Campaigns
**Step 1: Upload Contacts**
* Format: CSV or XLSX file
* Required columns: Phone number, Name, Email (optional)
**Step 2: Select Agent**
Choose which AI agent will make the calls
**Step 3: Configure**
* **Caller ID**: Which virtual number to use
* **Schedule**: When calls should be placed
* **Time Zone**: Recipient time zone for scheduling
**Step 4: Preview & Send**
* Preview recipient list before launching
* Option to schedule for later
* Send immediately or schedule
### Batch Campaign Dashboard
View all batch campaigns with details:
| Column | Details |
| ---------------- | --------------------------- |
| Campaign Name | User-defined name |
| Agent | Assigned agent |
| Caller ID | Phone number used |
| Total Recipients | Number of contacts |
| Call Time | Scheduled or completed time |
| Status | Running, Completed, Failed |
| Call Logs | Detailed results |
**Actions:**
* View detailed call logs
* Download results
* View success/failure metrics
***
## Call History & Management
### Viewing Calls
Access complete call records with advanced filtering:
**Call List View**
Each entry shows:
* Agent Name
* Call Type (Phone/Web/Batch)
* Recipient Number
* Date & Time
* Call Status
### Call Details
Click any call to view comprehensive information:
```
Agent Number: [number]
Recipient Phone: [number]
Start Time: [timestamp]
End Time: [timestamp]
Duration: [minutes:seconds]
Direction: Inbound / Outbound
Status: Completed / Failed / No Answer
```
### Conversation Transcript
View the complete conversation between agent and caller:
**Transcript Panel Shows:**
* Speaker (Agent/Caller)
* Message content
* Timestamp for each message
* Message duration
### Search & Filter
* **Date Range Filter**: Select specific time periods
* **Agent Filter**: Show calls from specific agents
* **Status Filter**: Completed, Failed, Missed, etc.
* **Call Type Filter**: Phone, Web, or Batch
* **Search**: Find by phone number, agent, or organization
***
## Virtual Phone Numbers
### Managing Numbers
The Numbers section lets you manage all virtual phone numbers used across the platform.
**Left Panel - Number List:**
* All active numbers
* Quick delete option
* Organization assignment
**Right Panel - Number Details:**
* Current assignments
* Inbound/Outbound settings
* Test call functionality
* Agent associations
### Adding New Numbers
Click "Add New Number" to:
1. Select country/region
2. Choose number type (local/toll-free)
3. Configure capabilities (inbound/outbound)
4. Save number to inventory
### Testing Numbers
Make test calls to verify functionality:
```
Test Outbound Call: Call a test number
Test Inbound Call: Call the number and handle incoming call
```
### Assigning Numbers to Agents
1. Select a number from the list
2. Click "Assign Agent"
3. Choose target agent
4. Click "Save"
***
## User Management
### Viewing All Users
See all users across your entire platform.
**User Statistics:**
* Total Users
* Active Users
* Inactive Users
* Administrators
### User Details
Each user displays:
* Name
* Email
* Organization
* Domain
* Role (Admin/User)
* Status (Active/Inactive)
* Created Date
### User Actions
**Edit User**
* Change role (Admin/User)
* Modify personal info
* Update status
**Delete User**
* Remove user account
* Revoke all access
* Archive user data
**Create New User**
* Set email
* Assign organization
* Define role
* Send invitation
### Search & Filter
* Search by name or email
* Filter by organization
* Filter by role
* Filter by status
***
## Organization Management
### Viewing Organizations
Complete list of all registered organizations with status indicators.
**Organization Details:**
| Field | Information |
| ------------ | ------------------- |
| Name | Organization name |
| Domain | Custom domain |
| Environment | Production/Staging |
| Status | Active/Inactive |
| Created Date | Registration date |
| User Count | Number of org users |
### Organization Actions
**View Details**
* Full organization information
* Associated users
* Call statistics
* Agent count
**Edit Organization**
* Update name
* Modify settings
* Change environment
* Update contact info
**Delete Organization**
* Remove from system
* Archive all data
* Revoke access
### Pending Organization Requests
View organizations awaiting approval:
**Request Information:**
* Organization Name
* Username (contact)
* Email
* Country
* Requested Date
* Status
**Actions:**
* **Approve**: Activate organization
* **Reject**: Deny access
* **View Details**: Review full request
### Organization Statistics
* Total Organizations
* Active Organizations
* Pending Approvals
* Organizations by Industry
***
## Industry Management
### Industry Categories
Organize organizations and agents by industry type.
**Industry Details:**
* Category Name
* Number of Associated Agents
* Status (Active/Inactive)
* Created Date
### Managing Industries
**View All Industries**
* Complete list with stats
* Search functionality
* Filter by status
**Create Industry**
* Define category name
* Add description
* Set as active/inactive
**Edit Industry**
* Update name
* Modify description
* Change status
**Delete Industry**
* Remove category
* Reassign associated agents
***
## Domain & Branding Settings
### Global Branding
Configure the appearance and identity of the entire platform.
### Brand Information
Set core brand details:
```
Brand Name: [Your Company Name]
Email: [contact@company.com]
Website: [www.yourcompany.com]
Phone Number: [+1-XXX-XXX-XXXX]
Country: [Select Country]
```
### Logo Upload
**Logo Guidelines:**
* Format: PNG, JPG, SVG
* Recommended Size: 200x50px
* Min Size: 100x30px
* Max Size: 2MB
**Upload Methods:**
* Click to select file
* Drag & drop upload
### Theme Customization
Customize the visual appearance:
**Primary Color**
* Main action buttons
* Links and highlights
* Focus states
**Destructive Color**
* Delete/danger actions
* Error messages
* Warning indicators
**Foreground Color**
* Text color
* Icon color
* Primary text
### Live Preview
See your branding changes in real-time before saving.
**Preview Shows:**
* Button appearance
* Color application
* Logo placement
* Overall UI appearance
### Save Changes
Click "Save" to apply all branding updates platform-wide.
***
## Contact Requests
### Managing Inquiries
View and respond to contact form submissions from your website.
**Request Information:**
* Subject
* Message content
* Sender contact info
* Created Date
* Status (Pending/In-Progress/Completed)
### Request Actions
**View Details**
* Full message content
* Sender information
* Request history
**Send Response**
* Reply directly to requester
* Template responses available
* Track email delivery
**Update Status**
* Mark as in-progress
* Mark as completed
* Leave pending
**Search & Filter**
* Filter by status
* Search by subject
* Date range filtering
***
## Credits & Billing
### Subscription Plans
View and manage all subscription tiers:
**Available Plans:**
**Price**: \[₹ 1,499/month]
**Included Credits**: \[100 of credits include]
**Features**: Basic agent management, Limited calls
**Price**: \[₹ 3,999/month]
**Included Credits**: \[500 of credits include]
**Features**: All features, Priority support, Custom domains
**Price**: \[₹ 7,499/month]
**Included Credits**: \[1000 of credits include]
**Features**: Everything + dedicated support, SLA, Custom integrations
### Credit System
**How Credits Work:**
* 1 credit = 1 minute of AI calling
* Credits renew monthly on billing date
* Unused credits roll over (or expire based on plan)
* Purchase additional credits anytime
### Credit Rates Configuration
Set pricing for additional credits:
```
Base Credit Rate: $[X] per credit
Bulk Purchase Discounts:
- 1,000+ credits: [discount]%
- 5,000+ credits: [discount]%
- 10,000+ credits: [discount]%
```
### Payment History
View all transactions:
**Transaction Details:**
* Date
* Amount
* Plan Type
* Status (Completed/Failed/Pending)
* Organization
* Invoice Link
### Plan Switching
Allow organizations to upgrade or downgrade:
* Prorated charges for upgrades
* Credit adjustments for downgrades
* Immediate or end-of-cycle options
***
## Developer Settings
### API Key Management
**Viewing Your API Key:**
* Displays masked key for security
* Click to reveal full key
* Copy to clipboard option
**API Key Actions:**
Toggle visibility of full API key
Copy key directly to clipboard
Create new key (invalidates old one)
**Security Best Practices:**
```
✓ Never share your API key
✓ Regenerate if compromised
✓ Use environment variables
✓ Rotate keys periodically
```
### Webhook Management
Webhooks enable real-time notifications for call events.
**Webhook URL**
Add URLs to receive POST requests:
```
Format: https://your-domain.com/webhooks/calls
```
**Webhook Actions:**
* **Add Webhook**: New callback URL
* **Edit**: Update existing URL
* **Delete**: Remove webhook
* **Test**: Send test payload
* **View Logs**: Recent webhook deliveries
**Webhook Events:**
Receive notifications for:
* Call Started
* Call Completed
* Call Failed
* Agent Response
* Participant Status Changes
**Event Payload Example:**
```json theme={null}
{
"event": "call_completed",
"call_id": "call_123456",
"agent_id": "agent_789",
"recipient": "+1234567890",
"duration": 120,
"timestamp": "2024-12-13T10:30:00Z",
"status": "completed"
}
```
### Documentation Links
Complete API reference and endpoint documentation
Detailed webhook setup and event handling
***
## Best Practices
### Security
* Regularly review user access
* Rotate API keys periodically
* Monitor organization activities
* Approve new organizations carefully
### Performance
* Archive old agents to keep system clean
* Monitor credit usage trends
* Review call metrics regularly
* Optimize knowledge bases for accuracy
### Organization Management
* Assign clear roles to admins
* Document custom integrations
* Maintain consistent branding
* Regular backup of configurations
***
## Troubleshooting
Check if organization is active. Inactive organizations don't appear in main list but can be viewed in historical records.
Delete and recreate the user account, or contact support for password reset functionality.
Check contact list format (CSV/XLSX), verify phone numbers are valid, and ensure sufficient credits.
Verify webhook URL is accessible, check firewall settings, review recent webhook logs for errors.
***
## Support
For additional assistance:
Email: [callintel01@gmail.com](mailto:callintel01@gmail.com)